Grievance Policy
The SIPEF Grievance Policy provides the framework for all Group grievance procedures, which are adapted to their contexts.
Report a grievance
Grievance procedures are public documents, accessible to all stakeholders, with clear flowcharts displayed in public areas in languages they understand.
Procedures allow grievances to be escalated, similar to an appeal system. Neutral third parties may assist in resolutions if all parties agree. Stakeholders may also pursue grievances through the legal system.
Whistleblowers are protected, and strict sanctions apply to any employee who breaches this provision. Reporting is made simple and safe, including via dedicated pages on country operations’ websites.
A Group Policy addresses sexual harassment and its reporting. Gender committees provide education and mediation on gender issues.
Grievances Dashboard
The Grievances Dashboard includes the most significant grievances received by SIPEF since 2013, including all complaints managed through the Roundtable on Sustainable Palm Oil (RSPO) complaints mechanism.
Some grievances can go through multiple phases, and involve various stakeholders.
A grievance might remain confidential during part or all its management, to respect the rights of the various parties involved and ensure an appeasement process.