Grievances

SIPEF is committed to ensuring that all of our internal and external stakeholders can raise grievances with confidence that they will be heard and addressed impartially, without fear of reprisals. The SIPEF Group Grievance Policy sets the framework for all grievance procedures and is adapted to the specific contexts of each country in which we operate.

Key features of the SIPEF Group Grievance Policy include, but are not limited to:

• the option to submit grievances anonymously;
• escalation of grievances from country level to Group level;
• an appeal mechanism;
• meetings and/or the option of third-party mediation to support grievance resolution;
• the option for aggrieved stakeholders to pursue resolution through the legal system, should they choose to do so;
• protection for whistleblowers, with sanctions or disciplinary action available in cases of breaches of confidentiality;
• the option to submit a grievance via the SIPEF website.

Submitting a grievance

Our grievance submission process is designed to ensure that issues are heard and addressed promptly and efficiently. Grievances may be submitted through any SIPEF office, via the official grievance form on our website (accessible below), or by email to grievances@sipef.com.

To support effective review, a grievance should include, at a minimum:

• a chronological description of the events;
• the type of grievance;
• relevant dates and times;
• the names of individuals involved; and
• a contact number

Grievance Dashboard

The Grievance Dashboard below presents the most significant grievances received by SIPEF since 2013, including all complaints managed through the RSPO Complaints System.

A grievance may remain confidential for part or all of the management process, in order to respect the rights of all parties involved and support effective resolution.