Grievances Dashboard - Resolved and action plan completed cases

The information displayed on this page is a summary of the resolved-process and action plan completed grievances cases.

Indonesia: - PT Agro Muara Rupit Closed
Commodity: Palm
Reported on 22/08/2017 by Mr.Edhy Wardhana [Submitted to the RSPO Complaints Panel on 17 May 2017, see https://www.rspo.org/members/complaints/status-of-complaints/view/108]

Issues raised:

The complainant brought forward the issue of fraudulent land title to RSPO. The complainant claimed that his land was fraudulently sold by his cousin to PT Agro Muara Rupit, a subsidiary of SIPEF. 

Actions taken:

August 2017 : aknowledgement and verification of issues raised, followed by clarification letter to RSPO on 28 August 2017, showing compliant land-rights acquisition process for the land in question.
Complainant declined to enter the company grievance process.
September 2017 : shared relevent information with RSPO for review by RSPO Complaints Panel.
April 2018 : information from RSPO Complaints Panel that case is pending, as complainant is not supplying requested information.
May 2018 : RSPO Complaints Panel information that the case is pending issuance of closing letter.
19 September 2018 : the RSPO Complaints Panel issues the closing letter for this complaint.

Updated on 02/10/2018
Indonesia: - PT Agro Kati Lama Closed
Commodity: Palm
Reported on 30/11/2017 by Sawit Watch

Issues raised:

Fraudulent land rights acquisition, where about 23ha of land belonging to a local villager were bought by PT AKL from unlawful owners (relatives usurping his land rights).

Actions taken:

  • November 2017: Initial communication received from Sawit Watch
  • December 2017: Internal verification of the grievances.
  • February 2018: Sawit Watch enter the company grievance procedure.
  • April 2018: meeting with the aggrieved landowner, facilitated by Sawit Watch; agreed to continue working on amicable solution between the landowner, his relatives and the company.
  • 19 April 2019: physical meeting with Sawit Watch and a representative of 11.11.11. All the legal documents were exposed to SW to show that all acquisition was legal.
  • 13 August 2019: Physical meeting with Sawit Watch, Free labor representative, and complainant of land acquisition. Following years of meetings and engagement, no satisfactory solution was found. All parties agreed to take present the case to legal authorities to solve the issue. Therefore, the case is now out of SIPEF grievance process and will follow the legal process. Ref (19.08.13-AKL)
Updated on 20/04/2020
Indonesia: - PT Agro Kati Lama Closed
Commodity: Palm
Reported on 30/11/2017 by Sawit Watch

Issues raised:

Issues of work safety for free labor employed by company contractors, by lack of appropriate training and availability of protective equipment.

Actions taken:

  • November 2017: Initial communication received from Sawit Watch
  • February 2018: Sawit Watch enter the company grievance procedure.
  • December 2017: Internal verification of the grievances, identification of root causes for the issues on work safety and implementation of corrective actions (availability of PPE, training programs for permanent and free labor stricter supervision of contractors).
  • February 2018: Sawit Watch enter the company grievance procedure.
  • July 2018: scheduled annual medical check of high-risk workers (which includes those working with pesticides), including free labor.

Health and safety system have been developed, based on training, audits and continuous improvement.  Management of the SIPEF safety systems is ongoing and consistent with Group standards.

Updated on 20/04/2020
Papua New Guinea: - Hargy Oil Palms Ltd. Closed
Commodity: Palm
Reported on 03/03/2013 by Affected family member of an employee of Hargy Oil Palms Ltd [Submitted to the RSPO Complaints Panel, see https://www.rspo.org/members/complaints/status-of-complaints/view/53]

Issues raised:

An employee was injured during a commotion at the plantation. The ensuing medical condition from the injury, rendered him unable to work. The complaint was made to the RSPO to enable him to enlist the help of the company in securing insuring benefits for his injuries.

Actions taken:

March 2013 : The company has acknowledged the complaint and engaged in bilateral negotiations with the complainant.  An amicable solution was reached and the company assisted the complainant in securing the necessary insurance benefits.
May 2013 : Case closed by the RSPO Complaints Panel on 23 May 2013

Updated on 23/05/2013

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