Grievances Dashboard

The information displayed on this page is a summary of the most significant grievances resolved or in progress.

Questions  can be directed to grievances@sipef.com

Indonesia: - PT Agro Muara Rupit Closed
Commodity: Palm
Reported on 22/08/2017 by Mr.Edhy Wardhana [Submitted to the RSPO Complaints Panel on 17 May 2017, see https://www.rspo.org/members/complaints/status-of-complaints/view/108]

Issues raised:

The complainant brought forward the issue of fraudulent land title to RSPO. The complainant claimed that his land was fraudulently sold by his cousin to PT Agro Muara Rupit, a subsidiary of SIPEF. 

Actions taken:

August 2017 : aknowledgement and verification of issues raised, followed by clarification letter to RSPO on 28 August 2017, showing compliant land-rights acquisition process for the land in question.
Complainant declined to enter the company grievance process.
September 2017 : shared relevent information with RSPO for review by RSPO Complaints Panel.
April 2018 : information from RSPO Complaints Panel that case is pending, as complainant is not supplying requested information.
May 2018 : RSPO Complaints Panel information that the case is pending issuance of closing letter.
19 September 2018 : the RSPO Complaints Panel issues the closing letter for this complaint.

Updated on 02/10/2018
Indonesia: - PT Agro Kati Lama Open
Commodity: Palm
Reported on 30/11/2017 by Sawit Watch / 11.11.11 [direct contact with SIPEF]

Issues raised:

Allegations of workers’ rights violations including:

  • Human resources: type of contract, contractors, recruitment process, min wage, payment of bonus
  • Women discrimination: recruitment process, menstruation leave
  • Safety: PPE
  • Work Ethic: intimidation, daily wages and targets

Actions taken:

  • November 2017: Initial communication received from Sawit Watch.
  • December 2017: Internal verification of the grievances, identification of root causes for the issues on work safety and implementation of corrective actions (availability of PPE, training programs for permanent and free labor, stricter supervision of contractors).
  • February 2018: Sawit Watch enter the company grievance procedure.
  • March 2018: meeting with Sawit Watch, acknowledgement of issues, development of action plans, including 1/ mediation of individual land rights case, 2/ meeting with free labour union representatives to be facilitated by Sawit Watch, 3/ continued improvements to work safety in PT AKL.
  • March 2018: meeting with 11.11.11 to review progress of action plan.
  • April 2018: meeting with free labor union facilitated by Sawit Watch; reiterated company policy on freedom of association, agreed to further cooperation between the union and the company, in particular around work safety for free labor.
  • July 2018: scheduled annual medical check of high-risk workers (which includes those working with pesticides), including free labor.
  • November 2018: review of progress with Sawit Watch; work safety satisfactory, engagement with the aggrieved landowner still in progress, free labour union situation improved but requiring further efforts to bring company contractors to full compliance. Regarding the union, reports of intimidation have been communicated to the company and are being investigated.
  • April 19, 2019: physical meeting with Sawit Watch and a representative of 11.11.11. All the questions regarding labor conditions and contractors in general were answered with documentation to explain the labor conditions and status (hiring criteria, minimum wages, contractors...).
  • August 13, 2019: Physical meeting with Sawit Watch, Free labor representative, and complainant of land acquisition. Discussion about Sipef's policy on freedom of association. All labors are free to organize themselves in union to bargain and discuss with their employer (the contractors in case of free labor). Ref (19.08.13-AKL)
  • November 3, 2019:  Email communication received from Sawit Watch informing SIPEF that an ongoing investigation of labor practices at Pt AKL is planning to be published and giving SIPEF an chance to comment on the draft of the study. Ref (19.10.03.1-AKL)
  • November 3 & 5, 2019:  Meeting with Sawit Watch during RT. Agreement on continued cooperation regarding labor issues ongoing at Pt AKL. Ref (19.10.03.2-AKL)
  • November 25, 2019:  A considered and documented response stating our position on the allegations was sent to Sawit Watch on November 25, 2019 regarding the various allegations made in the article they had given us a chance to comment on November 3rd and discussed at the RT meetings November 3-5. Ref (19.11.25-AKL)
  • December 7, 2019- January 10, 2020:  Several more allegations from Sawit Watch were received questioning the veracity of SIPEF’s response to the original (November 3rd) call for comments on an upcoming article. SIPEF’s responded to this on December 19.  A final response from Sawit Watch refuting our claims was received on January 10, 2020.  Ref(19.12.07-AKL)
  • February 24, 2020:  Transnational Palm Oil Labor Solidarity (TPOLS) sent in a protest letter reiterating the accusations previously raised by Sawit Watch. Ref (20.02.24-AKL)
  • March 11, 2020:  A documented response stating our position on their allegations was provided to TPOLS on March 11, 2020.  Ref (20.03.11-AKL)
  • April 7, 2020:  TPOLS sent their response to SIPEF refuting the explanations provided by SIPEF. Ref (20.04.07-AKL)
  • April 30, 2020: SIPEF responded to TPOLS with further explanations, action plan and engagement strategy to address the concerns raised.  Ref(20.04.30-AKL)
  • June 8, 2020:  TPOLS sent their response to SIPEF refuting the explanation provided by SIPEF.  Ref (20.06.08)
  • June 17, 2020:  SIPEF sent their response to TPOLS providing further explanations regarding their allegation. Ref (20.06.17-AKL)
  • July 30, 2020:  SIPEF received a notice from TPOLS of an online petition regarding the allegations at AKL.  SIPEF management has decided to not respond further to the allegations but focus on implementing its process already outlined to TPOLS regarding this Ref(20.07.30-AKL).
Updated on 21/10/2020
Indonesia: - PT Agro Kati Lama Closed
Commodity: Palm
Reported on 30/11/2017 by Sawit Watch

Issues raised:

Fraudulent land rights acquisition, where about 23ha of land belonging to a local villager were bought by PT AKL from unlawful owners (relatives usurping his land rights).

Actions taken:

  • November 2017: Initial communication received from Sawit Watch
  • December 2017: Internal verification of the grievances.
  • February 2018: Sawit Watch enter the company grievance procedure.
  • April 2018: meeting with the aggrieved landowner, facilitated by Sawit Watch; agreed to continue working on amicable solution between the landowner, his relatives and the company.
  • 19 April 2019: physical meeting with Sawit Watch and a representative of 11.11.11. All the legal documents were exposed to SW to show that all acquisition was legal.
  • 13 August 2019: Physical meeting with Sawit Watch, Free labor representative, and complainant of land acquisition. Following years of meetings and engagement, no satisfactory solution was found. All parties agreed to take present the case to legal authorities to solve the issue. Therefore, the case is now out of SIPEF grievance process and will follow the legal process. Ref (19.08.13-AKL)
Updated on 20/04/2020
Indonesia: - PT Agro Kati Lama Closed
Commodity: Palm
Reported on 30/11/2017 by Sawit Watch

Issues raised:

Issues of work safety for free labor employed by company contractors, by lack of appropriate training and availability of protective equipment.

Actions taken:

  • November 2017: Initial communication received from Sawit Watch
  • February 2018: Sawit Watch enter the company grievance procedure.
  • December 2017: Internal verification of the grievances, identification of root causes for the issues on work safety and implementation of corrective actions (availability of PPE, training programs for permanent and free labor stricter supervision of contractors).
  • February 2018: Sawit Watch enter the company grievance procedure.
  • July 2018: scheduled annual medical check of high-risk workers (which includes those working with pesticides), including free labor.

Health and safety system have been developed, based on training, audits and continuous improvement.  Management of the SIPEF safety systems is ongoing and consistent with Group standards.

Updated on 20/04/2020
Papua New Guinea: - Hargy Oil Palms ltd. Closed
Commodity: Palm
Reported on 03/03/2013 by Affected family member of an  employee of  Hargy Oil  Palms Ltd [Submitted to the RSPO Complaints Panel, see https://www.rspo.org/members/complaints/status-of-complaints/view/53]

Issues raised:

An employee was injured during a commotion at the plantation. The ensuing medical condition from the injury, rendered him unable to work. The complaint was made to the RSPO to enable him to enlist the help of the company in securing insuring benefits for his injuries.

Actions taken:

March 2013 : The company has acknowledged the complaint and engaged in bilateral negotiations with the complainant.  An amicable solution was reached and the company assisted the complainant in securing the necessary insurance benefits.
May 2013 : Case closed by the RSPO Complaints Panel on 23 May 2013

Updated on 23/05/2013

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